Refund and cancellation policy

1. Cancelling

• At any time, free of charge, with no minimum term.
• In the application: Subscription page, “Manage payment, invoices or cancel” button (owners and administrators).
• Or by e-mail to contact@atlasocom.com, from the address of an owner or administrator of the workspace.

2. After cancellation

• No further payment is taken.
• Paid access stays open until the end of the period already paid when the cancellation is scheduled for the billing date.
• Afterwards, data remains readable (read-only) and kept; it can be exported or deleted on request.
• Cancellation ends the founding price; a new subscription is offered at the price in force at that time.

3. Refunds

A month that has started is not refunded pro rata. A payment is refunded in the following cases:

• duplicate payment or wrong amount: the amount paid in error is refunded;
• payment taken after a cancellation made before the renewal date: full refund;
• inability to use the service during the paid period because of an incident attributable to Atlasocom and not resolved within a reasonable time (refund pro rata of the period concerned).

Send requests to contact@atlasocom.com within 30 days of the payment, with the company name and payment date. The refund is made by Dodo Payments to the original payment method; the time to credit depends on the bank (usually 3 to 15 business days).

4. Payment disputes

If you have any doubt about a payment, contact us first at contact@atlasocom.com: most situations are resolved quickly, without a bank dispute.