Terms of sale

1. Customers

The service is intended for businesses. The person subscribing declares that they act on behalf of a company and are authorised to bind it. In the application, only the owners and administrators of a workspace can subscribe, change the payment method or cancel.

2. Online payment and reseller

Online payments are processed by Dodo Payments, acting as reseller (merchant of record): Dodo Payments collects the payment, issues the payment receipt and applies the taxes due. The Dodo Payments terms shown on the payment page apply to the payment itself. Atlasocom provides the service and support and remains your point of contact for any question.

Card details are entered only on the secure Dodo Payments payment page: Atlasocom neither receives nor stores them.

3. Plans and prices

Viewers (read-only access) are unlimited. The modules included in each plan are shown on the Pricing section and in the application; user and warehouse limits are enforced by the application.

Prices are in Moroccan dirhams (MAD), excluding tax. Applicable taxes, which depend on the billing address, are calculated and shown on the payment page before you confirm. Payment is charged in MAD.

Enterprise plan (beyond Industrie Pro, specific needs): on quotation, under specific terms.

4. Founding offer

The first 10 companies to subscribe, across all plans, receive the founding price for their first 12 monthly payments; the list price then applies automatically:

• Atelier: MAD 270 excl. tax / month for 12 months, then MAD 390 excl. tax / month.
• PME Industrie: MAD 620 excl. tax / month for 12 months, then MAD 890 excl. tax / month.
• Industrie Pro: MAD 1,320 excl. tax / month for 12 months, then MAD 1,890 excl. tax / month.

Places are allocated in order of subscription; a place is reserved while a payment is in progress and secured by the first successful payment. The price applied and its duration are shown before payment and on the Subscription page. The offer cannot be combined, transferred or exchanged.

5. Free trial

The free trial applies to the Atelier plan only: 14 days, without a card, with the Atelier plan's modules and up to 3 users and 2 warehouses. One trial per person. The PME Industrie and Industrie Pro plans have no free trial: they are paid on subscription, and the workspace created for them is activated by the first payment. The trial never turns into a paid subscription automatically: when it ends, data remains readable (read-only) and kept, and a subscription lets you edit again.

6. Subscription, renewal and access

• You subscribe from the Subscription page of the application, then on the secure payment page.
• Paid access starts as soon as the payment provider confirms the payment.
• The subscription is monthly, paid in advance, and renews automatically every month on the same day until it is cancelled.
• No minimum commitment.

7. Failed payment

If a renewal fails, the payment provider may retry it and asks you to update your payment method. Paid access continues for at most 7 days after the end of the paid period. If the subscription is suspended for non-payment, data remains readable (read-only) until payment is settled.

8. Changing plan

To change plan, write to contact@atlasocom.com from the address of an owner or administrator of the workspace. The new price applies from the next billing date unless agreed otherwise.

9. Cancellation and refunds

You can cancel at any time, free of charge. How to cancel and when payments are refunded is described in the refund and cancellation policy, which forms part of these terms.

10. Company data

The company remains the owner of the data it enters. Data is isolated per company and accessible only to workspace members according to their role. CSV and Excel export of the item catalogue is available in the application.

After a subscription ends, data remains readable (read-only). On written request to contact@atlasocom.com, we provide an export of the data and delete it, subject to legal retention obligations (in particular accounting). Personal data processing is described in the privacy policy.

11. Availability and support

Atlasocom uses reasonable means to keep the service available and secure, without guaranteeing uninterrupted availability. Interruptions may occur for maintenance or following an incident at a technical provider. Support depends on the plan:

• Atelier: e-mail and WhatsApp on business days, reply within 2 business days.
• PME Industrie: reply within 1 business day, video sessions.
• Industrie Pro: same-day reply, quarterly review.

12. Liability

The customer remains responsible for the data it enters and for decisions taken using the service, including answers from the AI assistant, which are decision aids. To the extent permitted by law, Atlasocom’s liability under a subscription is limited to the amounts paid for the service in the 12 months preceding the event giving rise to the claim, and excludes indirect damage (loss of business, revenue, or data not backed up by the customer).

13. Changes to the terms and prices

Any change to these terms or to prices is sent by e-mail to the owners of subscribed workspaces at least 30 days before it takes effect; it applies from the next billing date. A customer who does not accept it may cancel before that date. The founding price remains guaranteed for its full duration.

14. Complaints and disputes

For any complaint, write to contact@atlasocom.com: we first look for an amicable solution. Please contact us before disputing a payment with your bank.